Order Delivery and Processing Times

Processing Times: 5 Business Days

The processing of each order is a craft that takes time and attention to detail. Our team of experts dedicates up to 5 business days to create your custom product. This processing period allows us to ensure the highest quality and customer satisfaction. Each product is unique and is crafted with the utmost precision to meet your expectations.

Shipping Times: 3 Business Days

After the processing phase, your order will be ready for shipping. Shipping and delivery will take up to 3 business days. We work with reliable shipping services to ensure that your order arrives safely and promptly. During this period, you will be updated on the shipping status and receive tracking information to monitor the path of your package.

What are Business Days?

Business days refer to the weekdays when businesses and institutions are open and operate regularly. They usually exclude holidays and weekends. For example, if you place an order on Friday, the count of business days will commence from the following Monday.

Haven’t Received Your Order?

If the tracking system indicates that your order has been delivered but you haven’t received it, we recommend following these steps:

  1. Check Everywhere: Thoroughly check around your home, including the garden, porch, and consider asking neighbors. Couriers sometimes leave packages in secure locations or with neighbors in your absence.
  2. Contact the Courier: If you haven’t received the package and the tracking information is unclear, directly contact the courier mentioned in your confirmation email for additional information on the delivery.
  3. Contact Us: If you’re unable to resolve the issue with the courier, or if the tracking information indicates that the item has been returned to us, send an email to [email protected] providing details of your order. We may have received an incorrect shipping address, the delivery attempt might have been unsuccessful, or the courier may have lost the package.

We are here to assist you, and we will do our best to resolve any issues you may encounter during the delivery process.

Thank you for your understanding and cooperation.

Best Regards,
The Team at ThePicksHouse

Important Note: Non-Binding Timelines

It is essential to emphasize that the indicated processing and delivery times are estimates and are not binding. Factors such as product complexity or unforeseen circumstances may slightly affect the expected times. Nevertheless, we are committed to keeping you informed about any delays and making every effort to ensure that your order reaches its destination as quickly as possible.