Welcome to our online store!
We’re excited to have you as our customer and want to provide you with a pleasant and transparent shopping experience. Below, you’ll find detailed information about the processing and delivery times for your orders.
The processing of each order is a craft that takes time and attention to detail. Our team of experts dedicates up to 5 business days to create your custom product. This processing period allows us to ensure the highest quality and customer satisfaction. Each product is unique and is crafted with the utmost precision to meet your expectations.
After the processing phase, your order will be ready for shipping. Shipping and delivery will take up to 3 business days. We work with reliable shipping services to ensure that your order arrives safely and promptly. During this period, you will be updated on the shipping status and receive tracking information to monitor the path of your package.
Business days refer to the weekdays when businesses and institutions are open and operate regularly. They usually exclude holidays and weekends. For example, if you place an order on Friday, the count of business days will commence from the following Monday.
If the tracking system indicates that your order has been delivered but you haven’t received it, we recommend following these steps:
We are here to assist you, and we will do our best to resolve any issues you may encounter during the delivery process.
Thank you for your understanding and cooperation.
The Team at ThePicksHouse
It is essential to emphasize that the indicated processing and delivery times are estimates and are not binding. Factors such as product complexity or unforeseen circumstances may slightly affect the expected times. Nevertheless, we are committed to keeping you informed about any delays and making every effort to ensure that your order reaches its destination as quickly as possible.